1. Information We Collect
Personal Information You Provide
We collect personal information that you provide directly to LYNQFAST when you inquire about, order, or use our services, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, billing and payment details
- Service Information: Selected plans, installation preferences, support requests
- Communications: Emails, chats, call notes, survey responses, feedback
Information Collected Automatically
When you use LYNQFAST services, we automatically collect certain technical and usage information:
- Usage Data: Bandwidth usage, session times, performance metrics
- Device Information: IP address, device identifiers, browser type, OS
- Network Diagnostics: Signal strength, error logs, connection events
- Website Analytics: Pages visited, time on page, referring site information
2. How We Use Your Information
We use collected information to operate, maintain, and improve LYNQFAST services. This includes:
- Service Delivery: Setting up and providing internet and related services.
- Customer Support: Resolving issues, responding to questions, and providing technical assistance.
- Billing & Accounts: Processing payments, managing invoices, and preventing fraud.
- Service Quality: Monitoring performance, troubleshooting, and improving reliability.
- Communications: Sending important service updates, security notices, and optional marketing messages (where permitted by law).
- Compliance & Security: Meeting legal obligations and protecting our network and customers.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share it in limited circumstances:
Service Providers
We work with trusted third parties who assist in delivering LYNQFAST services, such as:
- Billing and payment processors
- Customer support and field service partners
- Network monitoring and infrastructure providers
- Analytics and communication platforms
These providers may only use your information to perform services on our behalf and must protect it appropriately.
Legal and Safety
We may disclose information when we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to valid requests from law enforcement or regulators
- Protect the rights, property, or safety of LYNQFAST, our customers, or the public
- Detect, prevent, or address fraud, security, or technical issues
Business Transfers
If LYNQFAST is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
4. Data Security
We use technical, administrative, and physical safeguards to protect your information, including:
- Encryption of sensitive data in transit and at rest where appropriate
- Access controls limiting access to authorized personnel
- Network security measures such as firewalls and intrusion detection
- Regular monitoring and review of our systems for potential vulnerabilities
No method of transmission or storage is fully secure, but we strive to continually improve our protections.
5. Your Privacy Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Accessing the personal information we hold about you
- Requesting corrections to inaccurate or incomplete data
- Requesting deletion of certain information, subject to legal obligations
- Opting out of marketing communications
To exercise these rights or ask questions, contact us at privacy@lynqfast.com or call (888) 651‑6633. We may need to verify your identity before processing certain requests.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide and support LYNQFAST services
- Maintain business and financial records
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce our agreements
When information is no longer needed, we may anonymize or securely delete it in line with our retention policies.
7. Third‑Party Links and Services
LYNQFAST websites and services may include links to or integrations with third‑party sites and services. Their privacy practices are governed by their own policies. We recommend you review those policies before sharing personal information.
8. Children’s Privacy
LYNQFAST services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as reasonably possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page
- Provide additional notice (such as email or in‑account messages) where required
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach LYNQFAST by:
- Email: privacy@lynqfast.com
- Phone: (888) 651‑6633