Legal

Refund Policy

We aim to keep our refund process clear and fair. This page explains when refunds are available and how they are handled.

Effective Date: January 1, 2025 Last Updated: January 1, 2025

Our commitment

If LYNQFAST does not meet your expectations early on, we want to make things right with a straightforward refund process.

1. Introductory Satisfaction Period

For new residential customers, LYNQFAST may offer an introductory satisfaction period (for example, 30 days) as described in your order or promotional materials. During this period, if you are not satisfied with our service, you may be eligible for a refund of recurring service charges as outlined below.

2. Refund Eligibility

Eligible Charges

Subject to the terms of any promotion and these policies, the following charges may be eligible for refund during the introductory period:

  • Monthly recurring service fees for LYNQFAST connectivity plans
  • Bundle plan service components, where applicable

Non‑Refundable Charges

The following charges are generally not refundable:

  • Installation, activation, or custom wiring fees once work has been completed
  • Equipment rental or purchase fees for the period equipment was in use
  • Late fees, non‑sufficient funds fees, or other penalties
  • Third‑party subscriptions, add‑ons, or premium content not billed directly by LYNQFAST

3. How to Request a Refund

  1. Contact us: Reach LYNQFAST support by calling (888) 651‑6633 or by using the contact options on our website.
  2. Provide account details: Have your account number, service address, and a brief explanation of the issue ready.
  3. Equipment return: If required, return LYNQFAST equipment in good condition following the instructions we provide.

We may not be able to process a refund until any required equipment has been returned or accounted for.

4. Refund Timing and Method

Once a refund is approved:

  • Refunds are typically processed within 5–7 business days.
  • Refunds are generally issued to the original payment method on file.
  • Timeframes for funds to appear may vary depending on your bank or card issuer.

5. Service Credits

In some situations (such as brief outages or partial performance issues), LYNQFAST may provide service credits rather than a cash refund. Credits typically apply to future invoices and are subject to any terms communicated at the time the credit is granted.

6. Mid‑Cycle Cancellations

If you cancel service after any introductory satisfaction period:

  • Service may be provided through the end of the current billing cycle, depending on your plan.
  • Certain charges may be pro‑rated according to applicable law and your agreement.
  • Some prepaid or promotional amounts may not be refundable once the period begins.

7. Equipment Returns

If LYNQFAST equipment is provided, it must typically be returned when service ends:

  • Equipment should be returned in working condition with all required components.
  • Unreturned or damaged equipment may result in additional charges or reduced refund eligibility.

8. Business Accounts

Refund terms for business and enterprise accounts may differ and are usually defined in a separate service agreement. Where that agreement conflicts with this policy, the agreement will control for those services.

9. Special Circumstances

At our discretion, and where allowed by law, we may provide additional flexibility in cases such as verified extended outages caused by our network, or when you move to an area where LYNQFAST service is not available.

10. Contact for Refund Questions

If you have questions about this Refund Policy or need help with a specific situation, please contact LYNQFAST:

Our Approach to Satisfaction

LYNQFAST is focused on long‑term relationships. If service falls short, we want to understand why and, when appropriate, provide fair credits or refunds in line with this policy.