Legal

Terms & Conditions

These Terms & Conditions describe how LYNQFAST provides services and what we ask from you in return. Please read them carefully.

Effective Date: January 1, 2025 Last Updated: January 1, 2025

Agreement overview

By activating or using LYNQFAST services, you agree to these Terms & Conditions in addition to any plan‑specific details.

1. Agreement to Terms

By ordering, activating, or using LYNQFAST services ("Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you may not use the Services.

These Terms are a legally binding agreement between you and LYNQFAST LLC ("LYNQFAST," "we," "us," or "our"). You represent that you are at least 18 years old and have the authority to enter into this agreement.

2. Service Description

Connectivity Services

LYNQFAST provides high‑speed internet and related connectivity services. Availability and performance depend on your location, network design, and equipment.

  • Internet access with various speed tiers
  • Optional static IP and business features
  • Installation and hardware provisioning
  • Customer and technical support

Service Limitations

Not all services or speeds are available in all areas. We may verify service availability and confirm or modify your order based on our network capabilities.

3. Plans, Pricing, and Changes

Current plans and pricing are listed on our website or in your service order. We may update them from time to time.

  • Monthly Service: Services are generally billed in advance on a monthly basis.
  • Price Changes: If we change base prices or key terms, we will provide notice in accordance with applicable law.
  • Fees: Certain services may include installation, equipment, or other fees as shown on your order.

4. Billing and Payment

Billing

  • Charges are typically billed monthly and may include service, taxes, and fees.
  • Payment is due by the date listed on your bill.
  • We may charge late fees or interest on overdue balances as permitted by law.

Non‑Payment

If payment is not received by the due date, we may suspend or terminate services after providing any required notices. Reconnection fees may apply.

5. Equipment and Installation

LYNQFAST Equipment

Any equipment we provide (such as routers or ONTs) remains our property unless we explicitly sell it to you.

  • You are responsible for reasonable care and safekeeping of our equipment.
  • Upon cancellation, you must return equipment as instructed or pay applicable non‑return fees.

Your Responsibilities

  • Provide safe access to your premises for installation and maintenance.
  • Ensure that internal wiring and power are adequate for installation.
  • Notify us promptly of service issues or equipment problems.

6. Acceptable Use

You agree to use LYNQFAST services in compliance with applicable laws and our acceptable use expectations. Prohibited activities include, but are not limited to:

  • Using the service for unlawful purposes or to violate the rights of others
  • Distributing malware, engaging in hacking, or attempting to breach security
  • Sending spam, abusive messages, or engaging in harassment
  • Excessive usage that materially degrades service for others, where such limits are clearly defined in your plan

We may suspend or terminate service for serious or repeated violations.

7. Service Availability and Performance

We design LYNQFAST for high reliability, but we do not guarantee that the service will be uninterrupted or error‑free.

  • Service may be affected by maintenance, outages, or factors beyond our control.
  • Advertised speeds represent network capability; actual speeds may vary.

8. Privacy and Data

Our use of your personal information is described in the LYNQFAST Privacy Policy, which is incorporated into these Terms by reference.

We may monitor network traffic and usage to maintain security, manage the network, and comply with legal requirements.

9. Changes, Suspension, and Termination

Your Right to Cancel

You may cancel your service by contacting LYNQFAST using the information below. Depending on your plan, early termination fees may apply if you are under a minimum term agreement.

Our Right to Suspend or Terminate

We may suspend or terminate service, with or without notice where permitted, if:

  • You fail to pay amounts due
  • You violate these Terms or misuse the service
  • We detect fraud, security risks, or abuse

10. Limitation of Liability

To the maximum extent permitted by law, LYNQFAST is not liable for:

  • Indirect, incidental, consequential, or special damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or performance issues beyond our reasonable control

Where liability cannot be excluded, our total liability is limited to the amount you paid for services in the three months preceding the event giving rise to the claim.

11. Dispute Resolution and Governing Law

We encourage you to contact LYNQFAST support first to resolve any concerns. If a dispute cannot be resolved informally, it may be subject to arbitration or other dispute resolution processes as permitted by law.

These Terms are governed by the laws of the jurisdiction where your service is provided, without regard to conflict‑of‑law principles.

12. Changes to These Terms

We may update these Terms to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will provide notice consistent with applicable laws (for example, via email or on your bill).

13. Contact Information

If you have questions about these Terms, or need to provide legal notices, you can contact LYNQFAST at:

Acknowledgment

By activating or using LYNQFAST services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.